Evri collection times change on 3 November Evri moves Leeds and Bristol collections to 17:30.
What customers send back, and what happens next
Returns
Open returns
4
0 to approve, 1 to check
Refunded this month
£0.00
Return rate
23.5%
Returns per sent order
Top reason
Arrived damaged
1 item(s)
| Return | Order | Customer | Items | Reason | Wants | Status | Age |
|---|---|---|---|---|---|---|---|
| RT-2044 | CD-48197 | Grace Khan | 1 × Hair Claw Tortoise | Not as described | Store credit | On its way | 3h |
| RT-2042 | CD-48199 | Ella Brown | 1 × Sunglasses Round | Arrived damaged | Refund | Approved | 3h |
| RT-2041 | CD-48200 | Harry Brown | 1 × Bucket Hat Sage | Too small | Exchange | Approved | 3h |
Why things come back
All returns, by item
- Arrived damaged 1 25%
- Changed my mind 1 25%
- Not as described 1 25%
- Too small 1 25%