KC Kite & Co Manchester unit 4

All To approve On the way 3 To check 1 Done Policy

Needs attention

3 SKUs out of stock at Leeds Listings paused on Amazon and eBay

14 orders past despatch cut-off Royal Mail collection at 16:30

eBay token expires in 5 days Reconnect to keep orders flowing

Purchase order PO-1182 received 240 units booked into bin A-14

Order Shipment batch Purchase order Product Automation rule

Khubaib Javed

Owner at Kite & Co

Your profile Company branding Super Admin Switch to Acme Outdoor Switch to Harbourline 3PL Switch to Northwind Home Switch to Pebble Pets

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Dashboard Dashboard Orders 12 Orders Inventory 3 Inventory Shipping Shipping Pick & pack Pick & pack Returns Returns Purchasing Purchasing Automation Automation Reports Reports Integrations Integrations

Settings Settings

All sections

Dashboard Orders 12 Inventory 3 Shipping Pick & pack Returns Purchasing Automation Reports Integrations Settings

Appearance

Evri collection times change on 3 November Evri moves Leeds and Bristol collections to 17:30.

What customers send back, and what happens next

Return policy

Open customer portal

Return window and approval

How long customers have, and whether requests need a person to approve them.

Return window (days after delivery) Return service Used for prepaid return labels.

Approve eligible returns automatically Customers get their label straight away. Turn off to review each request first.

Fees

Charge for change-of-mind returns, free when it was our mistake.

Return fee (£) Taken off the refund. Use 0 for free returns.

No fee when the reason is

Too small Too big Not as described Arrived damaged Wrong item sent Changed my mind Faulty

Evidence and options

What customers must send, and what they can choose.

Ask for a photo when the reason is

Too small Too big Not as described Arrived damaged Wrong item sent Changed my mind Faulty

Customers can choose

Refund Exchange Store credit

Changes show in the preview straight away.

How the portal looks to customers

kite.clouddespatch.com/returns

KC Kite & Co

Send something back

You have 30 days from delivery to start a return. Returns are free.

Order number

Email or postcode

Find my order

RefundExchangeStore credit

Open the live portal

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